Welcome to Flower Delivery Haggerston. These Terms & Conditions govern your use of our online platform and set forth the rights and obligations relating to orders for flower delivery conducted through our website. By placing an order with us, you accept and agree to these Terms & Conditions, which apply to customers across Haggerston and the surrounding areas. Please review this document carefully before proceeding with your purchase.
When using Flower Delivery Haggerston, you can purchase floral arrangements and related products for delivery within Haggerston and neighbouring areas. Our website provides a step-by-step order process to help you select products, provide recipient details, choose delivery options, and confirm your order.
After your selection is made and order details submitted, you will receive an automated email confirming receipt of your order request. Please ensure all information supplied, including the recipient’s address and contact details, are correct, as inaccuracies may cause delivery delays or failed fulfilment. Orders are subject to acceptance and availability. Orders are not finalised until payment is successfully processed and you receive an order confirmation. We reserve the right to refuse any order for any reason, and in such cases, you will be notified promptly and refunded any payment made.
If you require delivery at a specific date and time, please indicate this during the ordering process. While we endeavour to meet all delivery requests, availability and external factors may affect the precise timing, and estimated delivery times are not guaranteed.
All items and floral arrangements featured on our website are subject to availability. Due to seasonal variations or local demand, certain flowers or arrangements may be unavailable at times. If a particular product or flower is unavailable, we reserve the right to use substitute flowers or items of equal or greater value and similar style without prior notification. We take care to retain the overall effect and value of your selected arrangement. If substantial changes are necessary, we will contact you to discuss alternatives where feasible.
All prices listed on the Flower Delivery Haggerston website are in Pounds Sterling (£) and inclusive of VAT, unless stated otherwise. Delivery charges, if applicable, are clearly displayed during the ordering process before checkout. We strive to ensure that all pricing information on our website is accurate; however, errors may occur. Where a pricing error is identified, we will contact you as soon as possible to confirm whether you wish to continue with the order at the correct price or cancel and receive a full refund.
Payment for all orders is required at the time of placing your order. We accept various payment methods, including major credit and debit cards. Payments are processed securely via our online payment provider in accordance with industry standards. We do not store your payment card details on our servers. Your order will not be processed until payment has been successfully received and confirmed.
You have the right to cancel your order or request amendments, subject to the following terms:
Custom or bespoke orders may not be eligible for cancellation once accepted due to the specific nature of the arrangements and perishability of flowers.
Flower Delivery Haggerston offers delivery throughout Haggerston and surrounding areas. Delivery options and estimated timescales will be displayed during checkout. We seek to meet requested delivery dates wherever possible; however, we cannot be held responsible for delays caused by factors outside our reasonable control, such as severe weather, traffic disruptions, or recipient unavailability.
If a recipient is unavailable at the delivery address, we may attempt one of the following solutions, at our discretion:
If re-delivery is required, additional fees may apply. Please ensure all delivery details are correct and that the recipient is likely to be present to receive the order.
We are committed to offering only the freshest flowers and high-quality arrangements. Every order is prepared by experienced florists and undergoes quality control before dispatch. Upon delivery, please inspect the product promptly. Should you have any concerns regarding the quality, condition, or accuracy of your delivered flowers, please notify us as soon as feasibly possible. Where a legitimate issue is identified, we will endeavour to resolve it through a replacement, refund, or other appropriate remedy.
Due to the perishable nature of flowers, minimum care must be taken by the recipient to maintain freshness, which includes following any care instructions provided upon delivery. We cannot accept responsibility for deterioration due to a recipient’s lack of care or failure to follow instructions.
It is your responsibility to:
Flower Delivery Haggerston is not liable for delays or non-delivery arising from inaccurate or incomplete information supplied by you.
To the fullest extent permitted by law, Flower Delivery Haggerston shall not be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profit, goodwill, or reputation arising out of or in connection with your use of our service or products, or the late or non-delivery of items for reasons beyond our reasonable control.
Our total liability to you for any claim arising from your use of our website, products, or services, whether in contract, tort (including negligence), or otherwise shall not exceed the total amount paid for your order.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.
Please refer to our Privacy Policy for details on how we collect, store, and use your personal information. All customer information provided is treated in accordance with UK data protection laws, including the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.
All intellectual property rights in our website and its content, including but not limited to images, graphics, text, design, and logos, are owned by or licensed to Flower Delivery Haggerston. Use of this website does not grant you any rights to these intellectual properties. Copying, reproduction, or use of any content on this website other than for the purpose of purchasing products from us is strictly prohibited without prior written permission.
These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. By placing an order with Flower Delivery Haggerston, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
Flower Delivery Haggerston reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication. Your continued use of our website and services following such changes constitutes your acceptance of the amended Terms & Conditions. Please review this page regularly to stay informed of any updates.
Should any provision or part of these Terms & Conditions be found invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining terms, which will remain in full force and effect. No failure on our part to exercise or enforce any right or provision in these Terms & Conditions shall constitute a waiver of such provision.
For questions relating to these Terms & Conditions or for assistance with your order, please refer to our customer support information provided on our website. We are committed to resolving any concerns promptly and professionally.
Note: These Terms & Conditions are applicable to all customers ordering flower delivery online within Haggerston and its surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Haggerston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Haggerston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
