At Flower Delivery Haggerston, we pride ourselves on being a trusted local florist, delivering stunning, fresh flowers to homes and businesses throughout Haggerston and the surrounding areas. Your satisfaction is at the heart of everything we do, and we back every order with our fresh flowers guarantee to ensure your bouquet arrives in perfect condition and stays vibrant for as long as possible.
Despite our professional care in handling and delivering your flowers, we acknowledge that rare incidents can occur during transit. If your flowers arrive damaged or not up to the usual standard, we want to make things right. Please inspect your order as soon as it arrives. Should you find any issues, contact us within 24 hours of receiving the bouquet. Photos of the damage help us understand the issue and speed up a solution. We are committed to providing either a full replacement or a refund, depending on your preference and the nature of the problem.
Flower Delivery Haggerston guarantees every bouquet is fresh and long-lasting on arrival. Our arrangements are expertly crafted from blooms sourced daily, so you can trust that your flowers will arrive in peak condition. We promise that your flowers will remain at their best for a minimum of five days, provided they are cared for according to the care instructions included with every order. If the flowers wilt or deteriorate noticeably within this five-day window despite proper care, we encourage you to let us know promptly, including photos and details.
Your satisfaction is our priority. For orders that don’t meet our freshness guarantee, have been damaged, or otherwise cause disappointment, we offer the option of a full refund or a replacement bouquet—whichever is most convenient for you. Please note that claims must be submitted within 5 days of delivery to qualify for a refund or replacement. To assist us in resolving your concern quickly, we ask that you provide details of your experience, as well as images where relevant.
Every customer deserves attentive service. Should you ever be dissatisfied with your order or the service received, our complaints process is transparent and straightforward. Initiate your complaint by letting us know via our contact form, detailing your order and your concern. Our team will respond within 1-2 working days and will work closely with you until we find a fair, agreeable solution. As a dedicated Haggerston florist, we value all feedback and see it as an opportunity to improve our community offering.
With countless satisfied customers across Haggerston’s households and businesses, Flower Delivery Haggerston stands as a symbol of reliability, quality, and local expertise. If you ever experience an issue with your order, rest assured that we handle every case carefully, fairly, and with the personal attention only a neighbourhood florist can offer.
Thank you for choosing Flower Delivery Haggerston. We look forward to serving you with beautiful, fresh flowers time and again.
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