Privacy Policy for Flower Delivery Haggerston

Introduction

This Privacy Policy explains how Flower Delivery Haggerston collects, uses, stores, and protects your personal information when you place an order for flower delivery in Haggerston and the surrounding districts. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring that your data is handled responsibly and transparently.

Scope of this Policy

This policy applies to all customers who purchase products or services from Flower Delivery Haggerston, whether through our website, over the phone, or in person. It covers all personal data collected during the order process in Haggerston and the broader surrounding areas.

What Personal Data We Collect

To fulfill your orders and provide a smooth delivery service, Flower Delivery Haggerston may collect the following categories of personal data:

• Contact Information: Name, delivery address, billing address, telephone number, and, where applicable, email address.
• Order Details: Purchase history, delivery instructions, and recipient details (such as name and address).
• Payment Information: Partial payment information managed by our payment processors; Flower Delivery Haggerston does not store complete card details.
• Website Usage Data: Data collected via cookies or analytics tools, such as IP address, browser type, device identifiers, and browsing patterns.
• Communications: Records of correspondence when you contact us with inquiries, feedback, or complaints.

Lawful Basis for Processing Your Data

We process your personal data under the following lawful bases as defined by the GDPR:

• Contractual necessity: To process and fulfill your orders or requests for flower deliveries, we require certain personal information to perform our contract with you.
• Legitimate interests: We may process your data to improve our website, services, or customer experience, provided that it does not override your fundamental rights or freedoms.
• Legal obligations: We may retain certain data to comply with our legal requirements, such as tax or accounting rules.
• Consent: For activities such as direct marketing, we will obtain your explicit consent before processing and you have the right to withdraw this at any time.

How We Use Your Data

Your data is used for the following purposes:

• Managing and processing your flower delivery orders
• Providing customer support and responding to inquiries
• Enhancing and personalizing your customer experience
• Fulfilling legal or regulatory requirements
• Conducting analytics and service improvement activities

How Long We Retain Your Data

Flower Delivery Haggerston retains personal data only for as long as is necessary for the purposes set out in this policy. Typically, we keep order-related data for up to seven years to comply with legal and accounting requirements. Where data is held based on your consent, such as marketing preferences, it will be kept until you withdraw consent. Data collected for analytics or statistical purposes may be anonymized or aggregated wherever possible to remove direct identifiers.

Our Data Processors

To deliver our services, we may share your data with selected third-party processors who act on our behalf. These include:

• Payment service providers: To process your payments securely without storing your full payment details.
• Delivery partners: For delivering your flowers to the specified address.
• IT and system providers: Providers of our website hosting, analytics, and customer management platforms.

We require all processors to adhere to strict data protection and security standards consistent with GDPR. Your data will not be sold or shared with third parties for their own marketing purposes.

Your Rights Under GDPR

You have several rights relating to your personal data held by Flower Delivery Haggerston:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete data.
• Right to erasure: Under certain conditions, you may ask us to delete your personal data.
• Right to restrict processing: You can request that we limit the processing of your data in certain situations.
• Right to data portability: Where technically feasible, you may request that your data be transferred directly to another provider.
• Right to object: You have the right to object to our use of your data for direct marketing or where processing is based on our legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw this at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us through the methods provided on our website or at our business premises. We will respond to your request as soon as possible and within statutory timelines.

Data Security

Flower Delivery Haggerston implements appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. This includes secure payment processes, encrypted communications, and regular security reviews to keep your information safe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect or process personal data from children under the age of 16.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any changes will be posted on our website with the updated date so that you are always informed about how your information is handled.

Contact and Further Information

If you have any questions about this Privacy Policy or how we manage your personal data, please refer to the contact information available on our website or at our physical location. We are dedicated to addressing your privacy concerns promptly and effectively.